Teleperformance, a leading global group in digitally integrated business services, has received the number one ranking as the “World’s Best Home/ Remote Agent Program”. Contact Center World (CCW) – the world’s largest industry trade association, with 210,000 members in almost 200 countries – recently recognized Teleperformance with a gold medal for its unique Cloud Campus remote work model. Cloud Campus is a globally scalable and a highly effective model for hiring, training and managing remote workforces. Worldwide, over 200,000 Teleperformance employees work from home at least part of the time. Cloud Campus supports remote services delivery in 265 languages to all key world markets and industries.
Fabio Luis, Global Head of Cloud Campus, Teleperformance, commented, “Remote work is here to stay and companies are constantly evaluating the best combination of deployment models to optimize both performance results and employee satisfaction. We operate great award-winning traditional facilities, and our research reveals many employees around the world favor the Cloud Campus Work-at-Home model due to family and environmental friendliness. From a future-of-work perspective, Cloud Campus is a customer experience management metaverse that functions as an office in the cloud. It is unrestricted by geography and offers our home workers job support, professional skills development and virtual social activities to help maximize results for our clients and work-life balance for our people.”
A new generation of workers joining the labor market expect a more socially engaged and balanced lifestyle enhanced by leveraging new cloud technologies. CCW recognized Teleperformance’s initiatives to address those contemporary and future-of-work trends and its ability to connect talent, culture, and brands in a place beyond geographies.
